Privacy Policy
Divyashri Wellness https://divyashriwellness.com . This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us.
By using our Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (processed securely via our payment gateway — we do not store your card/UPI details on our servers)
1.2 Automatically Collected Information
When you browse our Site, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you regarding your order status, shipping, and delivery
- Respond to customer service requests and inquiries
- Send order confirmations, invoices, and transactional emails
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only with:
- Payment Processors: We use Razorpay to securely process payments. Your payment details are handled directly by Razorpay in accordance with their own privacy policy and security standards.
- Shipping & Logistics Partners: We share your name, address, and phone number with courier/delivery partners solely to fulfill and deliver your order.
- Service Providers: Third-party vendors who help us operate our Site (e.g., website hosting, analytics, email services), bound by confidentiality obligations.
- Legal Requirements: If required by law, court order, or governmental regulation.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Remember your preferences and cart items
- Analyze site traffic and usage patterns
- Improve site functionality and user experience
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site (such as the shopping cart).
6. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for processing your data (where consent is the basis)
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details in Section 9.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Divyashri Wellness B6/82, 1st Floor, Sector 8, Rohini, New Delhi, Delhi 110085, India Website: https://divyashriwellness.com Email: divyashriwellness@gmail.com Phone: +91 8882288827
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.