10 Lakh+ Customers | GMP Certified | COD Available

At Divyashri Wellness, we want you to be completely satisfied with your purchase. Since we deal in Ayurvedic and wellness products, we follow certain guidelines to ensure quality, safety, and hygiene for all our customers. Please read our Return, Exchange, and Refund policy carefully below.

1. Return Window

You may request a return within 7 days of the delivery date. Return requests made after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, unopened, and sealed in its original packaging (this is required for all Ayurvedic, consumable, and personal wellness products for hygiene and safety reasons).
  • The product must have all original tags, labels, and seals intact.
  • The original invoice/order confirmation must be provided.
  • The product must not be a final sale/clearance item (such items are non-returnable, if applicable).

Note: Due to the nature of Ayurvedic and consumable wellness products, we are unable to accept returns on any item that has been opened, used, or has a broken/tampered seal, unless the product is defective or damaged.

3. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Products without original packaging/seal
  • Items purchased on sale/clearance/discount (unless defective)
  • Products past the 7-day return window

4. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos/video of the product and packaging
  • A brief description of the issue

We will verify the issue and offer a free replacement or full refund, including any applicable return shipping costs, at no charge to you.

5. How to Initiate a Return

To start a return, please contact us at:

Email: divyashriwellness@gmail.com Phone: +91 8882288827

Include your order number and reason for return. Our team will review your request and share further instructions within 2-3 business days.

Please note: Do not ship the product back before receiving confirmation and instructions from our team.

6. Return Address

Once your return is approved, please ship the product to:

Divyashri Wellness B6/82, 1st Floor, Sector 8, Rohini, New Delhi, Delhi 110085 India

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or wrong item, Divyashri Wellness will bear the return shipping cost.
  • If the return is due to a change of mind or personal preference, the customer will be responsible for the return shipping cost.

8. Refund Method & Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed back to your original payment method (via Razorpay).
  • Refunds are typically processed within 5-7 business days after we receive and inspect the returned product.
  • Please note it may take additional time for the refund to reflect in your bank/UPI account, depending on your bank’s processing time.

9. Order Cancellation

  • Orders can be cancelled free of charge as long as the order has not yet been shipped.
  • Once an order has been shipped/dispatched, it cannot be cancelled, and you will need to follow the Return process after delivery.
  • To cancel an order, contact us immediately at divyashriwellness@gmail.com or +91 8882288827 with your order number.

10. Exchanges

We currently offer exchanges only for defective or damaged products, subject to availability of the replacement item. If a replacement is unavailable, a full refund will be issued instead.

11. Contact Us

For any questions regarding returns, refunds, or cancellations, please reach out to us:

Divyashri Wellness B6/82, 1st Floor, Sector 8, Rohini, New Delhi, Delhi 110085, India Website: https://divyashriwellness.com Email: divyashriwellness@gmail.com Phone: +91 8882288827